Are you available to cater outside of North Vancouver?

Yes, although we pride ourselves as a North Shore catering company, we love the opportunity to share our food and service with those around the Lower Mainland!

What are your drop-off delivery rates?

• North Shore | $25.00 / next business day pickup

• Burnaby | $35.00 / next business day pickup

• Vancouver | $50.00* / next business day pickup

• Same Day Delivery and Pick-up | +$40.00

• Before 8:00 am and after 6:30 pm Regular Delivery Fee + $20.00

All drop-off orders have a 30-minute delivery window. Although we do our best to deliver at your desired time, we do not guarantee it due to other deliveries and other unforeseen circumstances such as traffic.

*Depending on location and delivery time for Vancouver orders, a $500.00 minimum spend before tax, delivery, and gratuity may apply.

What is your minimum order?

The minimum order for delivery is $150.00 before tax, gratuity, and delivery fees. Note that depending on location and delivery time for Vancouver orders, a $500.00 minimum spend may apply.

Can you provide biodegradable wares (cutlery, plates, napkins)?

Yes!  Just ask our team when you are ordering to add bio wares to the order for a cost of $1.50 per person.

When do you return for the wares from a drop-off order?

Our team will be back the following business day. We ask that you neatly stack our wares in one location so that our team can pick them up quickly and with minimal disruption to your business day. If you require same-day pick-up, let our team know when you are confirming so that we can organize our drivers accordingly.

Will your team set up the food?

Yes, our team will take care of setting out biowares, bowls, platters, chafing dishes, serving utensils, and signage.

How are dietary meals distinguished from the rest of the meal?

All dietary meals will be kept separate, wrapped on a plate or boxed, and labelled with the name of the person it is for.

Can you do boxed lunches?

Yes, we can accommodate boxed lunches.

If the order does not reach the minimum, can I pick it up from your kitchen?

Yes, we are happy to accommodate pickup from our kitchen although this needs to be prearranged with our sales team. Not all items are suitable for pickup.

Can you help us organize the rentals for food service?

Yes, we are happy to help with organizing rentals for your meal service. Note that there is an 18% service charge on all rentals to offset the labour that it takes to consult, order, and arrange delivery with the rental company. If you would like us to set up rentals, we charge an hourly rate for the team members required.

Can you provide staff for our event?

Yes! Our team is comprised of leading chefs, event managers, bartenders and servers who are all dedicated to making your event a success and take good care of the details so that you can enjoy the event. Contact our sales team for pricing.

What is the payment process?

Once you decide to book an event with us we require a 50% deposit to be paid with the remaining balance due 10 business days before the delivery or event. If the order is placed within 10 days of the delivery or event, full payment will be required.

For weddings, we require a 25% deposit upon booking and a 75% balance remaining 10 business days prior to the event.

For office lunches and corporate deliveries, we require a credit card at the time of booking.  The amount due will be charged the day before delivery.  If you are a regular client we can set up an account and invoice you.

Payments can be made by credit card, e-transfer (info@servedcatering.com), or cheque. Cheques must be payable to ‘Served Catering’ and certified within 2 weeks of the event. A valid credit card must be provided to put on file in the case of any incidentals.