• OFFICE DELIVERY FAQ

FAQ

Q: ARE YOU AVAILABLE OUTSIDE THE NORTH SHORE?

Yes , although we pride our selves as a North Shore catering company, we love the opportunity to share our food and service with those around the Lower Mainland!

Q: WHAT ARE YOUR DELIVERY RATES?

North Shore | $25.00

Burnaby | $25.00

Vancouver | $30.00*

New Westminster and Richmond | $50.00

Same Day Pick-up | $40.00 + Regular Delivery Fee

Before 8:00a and after 8:00p | $20.00

All drop-off orders have a 1-hour delivery window. Although we do our best to deliver at your desired time, we do not guarantee i t due to other deliveries and other unforeseen circumstances such as traffic.

*Depending on location and delivery time for Vancouver orders, a $500.00 minimum spend before tax, delivery, and gratuity may apply.

Q: WHAT IS YOUR MINIMUM ORDER?

The minimum order for delivery is $150.00 before tax, gratuity, and delivery fees. Note that depending on location and delivery time for Vancouver orders, a $500.00 minimum spend may apply.

Q: CAN YOU PROVIDE BIODEGRABLE WARES (CUTLERY, PLATES, NAPKINS)?

Yes ! Just ask our team when you are ordering to add biowares to the order for a cost of $1.50/person.

Q: WHEN DO YOU RETURN FOR THE WARES FROM A DROP-OFF ORDER?

Our team will be back the following business day. We ask that you neatly stack our wares in one location so that our team can pick-up quickly and with minimal disruption to your business day. If you require same-day pick-up, let our team know when you are confirming so that we can organize our drivers accordingly. There is a $40.00 fee for same-day pick-up. 

Q: WHEN IS THE DEADLINE TO ORDER FOR A DROP-OFF ORDER?

We ask that all orders are placed and finalized by 2:00pm, 24 hours before expected delivery window for cold orders and 48 hours for hot orders. Please note that due to the complexity of canapé orders, we require you to call our sales team if the order is within 72 hours from the event to guarantee availability.

Q: DOES YOUR TEAM SET UP DROP OFF ORDERS?

Yes, our team will take care of setting out biowares, bowls, platters, chafing dishes, serving utensils, and signage.

Q: HOW ARE DIETARY MEALS DISTINGUISHED FROM THE REST OF THE MEAL?

All dietary meals will be kept separate, wrapped on a plate or boxed, and labeled with the name of the person it is for.

Q: CAN YOU DO BOXED LUNCHES?

Yes, we can accommodate boxed lunches for no additional fee.

Q: CAN YOU HELP US ORGANIZE RENTALS FOR FOOD SERVICE? 

Yes , we are happy to help with organizing rentals for your meal service. Note that there is a 10% service charge on all rentals to offset the labour that it takes to consult, order, and arrange delivery with the rental company. If you would like us to set up rentals, we charge an hourly rate for the team members required.

Q: CAN YOU PROVIDE STAFF FOR OUR EVENT?

Yes ! Our team is comprised of leading Chefs, Event Managers, Bartenders and Servers that are all dedicated to making your event a success and take good care of the details so that you can enjoy the event. Contact our sales team for pricing.

Q: WHAT IS THE PAYMENT PROCESS?

Once you decide to book, we require a 50% deposit to be paid with the remaining balance due 10 days before the delivery or event. If the order is placed within 10 days of the delivery or event, full payment will be required. Payments can be made by credit card, e-transfer (michelle@servedcatering.com), or cheque. Cheques must be payable to ‘Served Catering’ and certified if within 2-weeks of the event. A valid credit card must be provided to put on file in the case of any incidentals.